At the heart of an exceptional maintenance provider are three necessary traits: focus, accountability, and curiosity.

Recently, someone asked what three personality traits UmbrellaOne values most in its team members. Without much hesitation, the three that came to mind are focus, accountability, and curiosity. Reflecting on it now, it is worth expanding upon and correlating on why it matters and how it contributes to our successful partnerships.

The retail and restaurant facilities industries are dynamic. Establishing an optimal repair and maintenance (R&M) program is crucial for seamless operations, customer satisfaction, and protecting your company’s reputation. At UmbrellaOne, we understand the complexities of managing countless trades for multiple locations across different regions. People determine the outcomes, so the following details what makes these characteristics valuable.

Focus serves as the foundation of success in any R&M program. Being engaged drives productivity and innovation. It demonstrates commitment and lends itself to prioritizing tasks impactfully. Focus ensures the implementation of effective resource allocation, avoiding unnecessary strain and expenditures and ensuring consistency across all locations, which is vital for delivering a consistent customer experience.

Accountability fosters a culture where every team member, from service coordinators to senior account managers, takes ownership of their actions. Accountability addresses issues more swiftly and builds a strong sense of trust within the team and with clients. This fuels focus and leads to ownership of personal and team performance.

Finally, curiosity acts as the catalyst for learning and continuous improvement. In a constantly evolving industry, curiosity is not just a desirable trait; it is essential. A curious team instinctively seeks better ways to operate and how to do better. An inquisitive mindset fuels problem-solving and generates ideas that lead to more beneficial solutions. Moreover, curiosity encourages the pursuit of knowledge and skill development. In an industry where adaptability is key, a curious team is better equipped to take on challenges and adopt improved processes.

At UmbrellaOne, the belief is that if we master these, we are not just maintaining—we are innovating. The goal is to support your retail or restaurant chain in achieving maintenance excellence, exceed expectations, and explore new ideas. If you’re ready to optimize your general repair program, contact us today so we learn about how we can assist you in achieving these goals.